TERMS AND CONDITIONS
We accept Visa, MasterCard, Delta, Switch and Paypal.
All prices include VAT at 20% where applicable.
We endeavour to dispatch all orders via Royal Mail 1st class post within 2 working days. You will be notified by email that the order has been received and that the order has been dispatched. In the event of a delay you will be notified straight away. All delivery inside United Kingdom is Free (excluding Southern Ireland).Delivery rates for Europe are as follows:
Europe – £3.50 (including S. Ireland)
United Kingdom – FREE
WHAT IF AN ITEM IS OUT OF STOCK?
We make every effort to ensure that all games advertised are in stock. In the event that an item you have ordered is out of stock, we will notify you and a refund will be issued.
We try to ensure that all of the prices on 4GamersUK.com are correct, although in the event that an error occurs once you have placed your order you will be notified straight away and the item will be offered at the correct price. The customer will be given the opportunity to cancel the order and if the goods have been paid for a refund will be issued
4GamersUk.com reserves the right to withdraw or cancel any discount vouchers for any reason at any time. Discount Vouchers cannot be exchanged for cash or used to purchase gift-vouchers
All of the games are checked before leaving our warehouse. Very occasionally items may be damaged in the post, if this happens we will ask for you to notify us straight away to arrange for the item to be returned and replaced.
If your item does not arrive within 7 working days we would ask for you to initially check with your neighbours and the local post office to ensure that it has not been left there. Some items are returned to the local post office if they cannot be delivered. If the item is still unaccounted for please contact us so we can trace the missing item and hopefully find its whereabouts.
Unwanted items can be returned within 21 days of purchase. Items must be sealed and in the same condition as purchased. Please contact us straight away should your item be faulty you will be sent a returns form and we can make arrangements for you to return the item for a replacement. Please note that 4GamersUk can only refund postage costs where the return is a result of an error on our behalf or the game is faulty.
As we are not the manufacturer of the games we are unable to help with technical issues. If you cannot get your game to load you could try to un-install and re-install the game, this sometimes helps, or if you have some issues with your game i.e. certain features are not working it may just be a technical, or compatibility issue please try the support pages on the publisher’s website which is normally listed on the back of the box. If your computer uses Vista you may require you to download patches from the publisher’s website. There is a Windows Vista Compatibility Centre which may help you find answers. https://www.microsoft.com/windows/compatibility/ If all else fails please do not hesitate to contact us.
DATA PROTECTION AND PRIVACY
It is our policy never to sell or pass on your name and address to other organisations. You will never receive “junk mail” as a result of ordering from 4GamersUK.com
SECURE ONLINE ORDERING
All 4GamersUK.com online purchases take place in a safe environment using the latest security technology to protect our customers. Your information is encrypted by Protx to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology – this means your personal information is always secure and encrypted. Most web browsers above version 3 support this security.
The customers personal or credit or debit card details will not be passed on to any third party except where an additional security check may be deemed necessary 4GamersUk have the right to cancel your order at any time 4GamersUk will not be held liable in the event of a delay in delivery due to issues that are out of our control these issues include, acts of God, post office strikes, government actions, fire, flood.
CONDITIONS OF USE
When making purchase through the site 4GamersUK.com, you agree that any goods purchased are for the purpose of your own private and domestic use only.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
The customers personal or credit or debit card details will not be passed on to any third party except where an additional security check may be deemed necessary.
Customers must be over 18 to use this site. If the customer is under the age of 18 it must be with the permission and supervision of a parent or guardian.
The customer must agree that email will be a means of communication between them and 4GamersUK.com
The customer must check that the details on the confirmatory e-mail are correct and any changes to the address or any discrepancies should be notified to 4GamersUK.com straight away. Please keep a copy of the email for your information.
If there are any changes to the details supplied by you it is your responsibility to inform 4GamersUK.com as soon as possible.
You may cancel your order at any time prior to your order being processed
If you have any queries on any aspect of the above policy, please free to contact us.